We are happy to refund or exchange your item if you are not happy or your item is damaged/faulty.
If you have received your item and it is damaged or faulty, we will replace the item for you. If that is not a suitable outcome, we will refund you the price you paid for the item. Upon refund or replacement we will request that you send the original item back to us. We must have the original item returned to us in order to issue a refund.
If your item breaks during play that is outside reasonable wear and tear of the item, we will replace your item.
Reasonable wear and tear includes the intended use of the toy, with no extreme pressure or throwing of the item, and that the item has been kept away from water. The items must have been used only inside unless they are specifically labelled as outdoor products.
Our Outdoor Climbing Range should be stored in an undercover area when not in use to ensure maximum coverage of the sealer. If left in full sun and extreme weather sealer will wear away quickly. Please re-apply 2-3 coats of the sealer every 12 months to protect longevity of the Outdoor Climbing Cube.
Outdoor Climbing Range that has not been stored undercover and out of the extreme weather will not be guaranteed under our Warranty claim and may not be entitled to a refund.
The Wooden Toy Co is not liable for damage due to misuse or factors outside of their control, such as extreme weather.
Exchange or refund for change of mind
If you receive your item and it is not what you thought it would be, we will provide an exchange or refund, provided:
The item is returned in excellent, sellable condition
It is not more than 60 days since you purchased the item
The cost of returning the item is the customer’s responsibility
The item does not need to be in its originally packaging, but it must be packaged properly to avoid damage.
The item must have been purchased from The Wooden Toy Co directly and not any of The Wooden Toy Co stockists or distributers.
If your item arrives damaged, then our damaged item policy will take effect.
We are not responsible for any lost, damaged or stolen return deliveries. To avoid this, please ensure items that you are returning have been packaged securely and have a tracking number available.
The cost of shipping paid in your original order is exempt from any refund amount.
The Wooden Toy Co, at their discretion have the right to reject returns outside the 30 day return period or items which are returned that have been used and not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods.
Please complete the warranty claim form on the warranty page to commence your claim.